Refund policy

We stand by the quality of REFRESH and want you to be fully satisfied with your purchase. If you’re not happy for any reason, we offer a full refund within 30 days of purchase—no hassle, no stress.

How it Works:

• Returns must be requested within 30 days of your order date.
• The item must be unused and in its original packaging.
• To start a return, contact our support team with your order details.

Once your return is received and inspected, we’ll process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

If you have any questions, feel free to reach out to our support team at support@earthandember.shop —we’re happy to help.